Free GB shipping | NORTHERN IRELAND AND INTERNATIONAL SHIPPING TEMPORARILY UNAVAILABLE | Usually dispatched within 7 working days
Delivery & Returns
Please note, we are currently unable to ship to EU or International countries until the rules regarding posting abroad are clarified by the UK government. We are doing our best to complete the many actions that have arisen as a result of the end of the transition period with the EU being reached and hope to re-open international shipping as soon as possible. Please accept our apologies at this particularly difficult time.
All orders are usually processed within 5 business days and dispatch will take place within 2 – 3 days after this. The delivery time will be dependant on your geographical location. Orders are not shipped or delivered on weekends or holidays. Please note, there may be some additional delays to delivery timings due to the situation with COVID-19, which is outside of our control.
All shipping within GB is free.
All GB deliveries are sent via Royal Mail or Hermes. For any items that fail to be delivered, a card will be left and the item returned to the local Royal Mail post office or Hermes depot for personal collection or redelivery. Any items not collected within 2 weeks will be returned to us.
You will receive an SMS and/or Email message once your order has been dispatched, with the estimated delivery date.
International delivery is temporarily unavailable for the reasons detailed above and we hope to re-open this as quickly as possible.
For international delivery enquiries, please contact email@example.com.
CUSTOMS & IMPORT CHARGES
Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, Angemade has no control of these charges and they must be paid by the customer. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order
We understand that sometimes you need to return an item and we want to make this as easy as possible for you. We promise to refund any unused item you are not completely happy with when you return it to us in saleable condition which means all tags attached with packaging intact, the same as the product arrived with you.
In order to return an item to us, you simply package it up and post it back to our HQ within 30 days of receipt (see below address). We will then process your refund back through our website within 14 days of us receiving it.
Returns address: Angemade, 5 Cedar Close, Middlewich, Cheshire, CW10 0RT.
Please note, that unless you are returning a faulty item, unwanted orders are returned at your own cost and our delivery charges for countries outside of the UK are non-refundable. We do recommend that you obtain a free certificate of postage to protect your parcel should it be lost in transit as we do not become responsible for your parcel until it makes it back to us.
We do not offer any refunds on sale items, unless they are faulty and at this time we are unable to offer you an exchange by post. If you want to swap your item for another, please place a new order and return the unwanted item for a refund.
In the unlikely event that you receive a faulty item from us, please contact firstname.lastname@example.org and include some images and description of the issue. Once confirmed by a member of the Angemade Team, please send back the faulty item to the below address:
Angemade, 5 Cedar Close, Middlewich, Cheshire, CW10 0RT.
Faulty items will then be refunded in full, including the original delivery charges and the cost incurred by you in returning the order to us.
If you have any other questions about refunds, returns or faulty items, please do give us a shout on email@example.com.